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2020 Met-Ed COVID-19 response update

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March 24, 2020

FirstEnergy’s Commitment to You

To Our Customers:

The coronavirus health emergency is likely to disrupt our daily lives for some time to come. FirstEnergy

is prepared to face this crisis, and keep power flowing to you around the clock.

Our first priority, as always, is the safety of our workers and customers. We are closely monitoring

developments related to this pandemic through our internal medical consultants as well as the Centers

for Disease Control, the National Institutes of Health and the World Health Organization.

Our crews are focused on serving you while putting appropriate protective measures in place to prevent

the spread of coronavirus. Keep in mind our line workers and field personnel perform almost all of their

work outside of homes and businesses, with minimal interaction with customers or the general public.

When such interactions are required, appropriate preventive measures like social distancing will be in

place to help protect all parties.

We know our customers’ normal routines may be disrupted during this time, from altered work and

school arrangements to cancelled events and travel plans. To help customers facing financial difficulties,

we have suspended all service shutoffs for past-due accounts until further notice.

If you have trouble paying your bill, we are willing to work with you. Various payment options are

available, including:

• Budget billing, a program that averages usage over 12 months to offer the same bill amount each

month.

• Energy assistance programs or other payment arrangements for eligible customers, based on their

situation and state of residence.

Unfortunately, this crisis also provides an opportunity for scammers, who prey on fears to achieve their

illegal gains. Please remain alert to interactions that seem improper, including calls demanding payment

to avoid immediate shutoff. If you sense something isn’t right, please call your utility customer service

number:

o Ohio Edison 1-800-633-4766

o The Illuminating Company 1-800-589-3101

o Toledo Edison 1-800-447-3333

o Met-Ed 1-800-545-7741

o Penelec 1-800-545-7741

o Penn Power 1-800-720-3600

o West Penn Power 1-800-686-0021

o Jersey Central Power & Light 1-800-662-3115

o Mon Power 1-800-686-0022

o Potomac Edison 1-800-686-0011

This pandemic is unfolding, with new information available at regular intervals. Please remain informed

and keep yourself and your family safe during this time. We stand ready to assist you as we move

through this situation together, and we’re committed to keeping the lights on for you.

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