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Bi-Lingual Receptionist

Community Progress Council, Inc.
Job Description
Job Title: Bi-lingual Receptionist                            
Department: Administration                                    
Reports To: Executive Assistant      
Salary Level: 4    
FLSA Status: Non-Exempt  
 
SUMMARY Accepts and re-routes incoming phone calls, re-routes incoming mail, prepares outgoing mail, schedules client appointment as necessary and greets/reroutes clients and visitors, always providing prompt, courteous, and effective service. Collect and distribute agency mail; receive packages. Notify staff when visitors arrive for the main administrative building.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as well as be committed to the mission and goals of the agency.
  • Be committed to agency’s Continuous Quality Improvement (CQI); Adheres to Customer Service Policy & Behavioral Expectations.
  • Be committed to the vision and mission of Community Progress Council, Inc.             
  • Greet arrivals.
  • Assure security policy is followed; maintain log of sign-in and sign-out sheets.
  • Answer incoming calls and route to proper extension.
  • Protect and insure the rights of privacy of all employees and clients.
  • The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Attend CPC training and staff meetings as required.
  • Provide other related services as requested by the supervisor
 
DECISION MAKING:
Problems to be referred to this position are related to but not limited to all areas of the essential duties and responsibilities of the receptionist.
                 
KNOWLEDGE, SKILLS AND ABILITIES:
Competencies:
  • Communication Skills – Oral and Written
  • Cooperation/Teamwork
  • Customer Service – Internal and External
  • Dependability
  • Personal Responsibility
  • Professionalism
  • Flexibility
  • Leadership/Supervision
 
EDUCATION and EXPERIENCE
High school diploma or general education degree (GED) and one to three months related experience and/or training.
LANGUAGE SKILLS
 
Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
 
MATHEMATICAL SKILLS
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.
 
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.
 
COMPUTER
Proficient using a personal computer and Microsoft office software, such as Excel, Word, Power Point and Outlook.
 
CERTIFICATES, LICENSES, REGISTRATIONS
Prior to employment must have: Satisfactory, current Child Abuse and PA State Criminal History certifications. FBI fingerprinting clearance must be obtained within 30 days of hire. A satisfactory DMV clearance is required.
 
PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee is occasionally required to stand and walk.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.
 
WORK ENVIRONMENT 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Contact Information