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Self-Sufficiency Coach / Hanover Center Coordinator

Community Progress Council, Inc.
Job Description
Job Title: Self-Sufficiency Coach / Hanover Center Coordinator                                 
Department: Self-Sufficiency Program                          
Reports To: Director of Self-Sufficiency
Salary Level: 7
FLSA Status: Non-Exempt
SUMMARY: Oversees the operations of the Hanover Center’s programs and staff and serves as the liaison between the agency, the community, and clients. Using the Community Needs Assessment, develops programming that will address identified needs in the community. Develops and maintains strong working relationships with community partners and with other CPC programs to integrate and coordinate services to clients.  Provides intensive coaching and case management to clients in York County to assist them in achieving self-sufficiency.
  • Demonstrate commitment to the vision, mission, and values of Community Progress Council
  • Develop and maintain relationships with community agencies and groups to coordinate referrals and services to clients
  • Develop and maintain knowledge of community strengths and challenges to assess service implementation and/or programming needs
  • Co-facilitate and coordinate group learning in Getting Ahead in a Just Getting by World conversations
  • Interview and complete a holistic assessment using the Self-Sufficiency Scale that will help determine the client’s strengths and identify barriers
  • Provide individualized coaching support using a relationship-based and client-centered approach.
  • Assist client in identifying their current and needed resources to achieve self-sufficiency
  • Coach client in identifying action steps necessary to achieve their goals; monitor progress
  • Provide support necessary to foster success through decision making, planning, budgeting, education, and financial support to allow the client to attain education and employment goals
  • Provide a coaching experience that is focused and motivating to clients at a location that is convenient for them
  • Maintain accurate client files and records of work activities
  • Serve as a mentor, advocate or liaison on behalf of the client to ensure timely, effective, and appropriate delivery and eligibility of services while maintaining client confidentiality
  • Direct and coordinate activities of volunteers, interns, and intake workers, if applicable.
  • Oversee data-entry for the center
  • Provide timely and accurate reports to the supervisor to meet internal and external requirements
  • Ensure that center activities are conducted in alignment with CPC’s mission, values, and policies, as well as ensuring compliance with funders’ regulations
  • Maintain a safe and orderly environment at the center to ensure client, community, and staff comfort and safety
  • Represent program/agency on community, professional, or other groups as needed;
  • Attend CPC training and committee meetings
  • All other duties as assigned
  • Communication Skills – Oral and Written
  • Cooperation/Teamwork
  • Proficient in Microsoft Office
  • Customer Service – Internal and External
Applications (Word, Excel, Outlook)
  • Dependability
  • Personal Responsibility
  • Professionalism
  • Flexibility
  • Leadership/Supervision
EDUCATION and EXPERIENCE: Bachelor's degree in Social Services or a related field, plus at least two year of related experience is preferred; OR at least 60 credits in a social service or related program of study, plus two years of related e experience. Supervisory experience is preferred.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as well as be committed to the mission and goals of the agency.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER REQUIREMENTS: Reliable transportation and a valid PA driver’s license. 
Regular and timely attendance is essential. Ability to be reached by telephone in a timely manner; ability to maintain open communication through the use of emails and work cell phones. May be required to commence workday at different agency sites without compensation for travel time or mileage to the site and the return.  Ability to respond to change in a productive manner and handle other tasks as assigned.  Ability to work with diverse individuals.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.  Ability to write reports, business correspondence, and procedures.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to think critically.
COMPUTER: Experience with Microsoft Office Suite in a Windows environment helpful and preferred.
CERTIFICATES, LICENSES, REGISTRATIONS: PA State Criminal History and Childline Child Abuse Certification required prior to hire; Federal FBI Clearance results due within 30-days of hire, along with a physical assessment including a tuberculosis skin test. Child Abuse “Mandated Reporter” training due within 90-days of hire.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, and feel and talk and hear.  The employee is frequently required to stand, walk, sit, and reach with hands and arms.  The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions.  The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
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