SUMMARY: Serves as the first point of contact for individuals seeking services from Community Progress Council. Has a full understanding of CPC programming, and develops and maintains strong working relationships with community partners. Plays an essential role in integrating and coordinating services to clients that support them in reaching self-sufficiency. Provides individualized, culturally sensitive support to the whole family using a relationship-based and client-centered approach to coordinate services internally and externally. Problem solves with families to address crisis, then provides efficient transition to assigned program coach.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Demonstrate commitment to the Vision, Mission, and Values of Community Progress Council;
- Maintain a full understanding of CPC program requirements;
- Manage walk-in clients, phone calls, and scheduled appointments efficiently and in conjunction with team members;
- Develop and maintain relationships with community agencies and groups to coordinate referrals and services to clients; help to identify gaps in services;
- Interview and assess client needs to determine program placement and potential referrals;
- Partner with clients to problem solve;
- Follow-up on referrals to ensure client needs are met;
- Complete timely and accurate data entry, maintain accurate records, and adhere to confidentiality standards;
- Advocate on behalf of the client to ensure timely, effective, and appropriate delivery of services;
- Provide timely and accurate reports to meet internal and external requirements;
- Represent Community Progress Council in the community, by serving on internal and external committees;
- Participate in professional development;
- All other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge and understanding of poverty
- Crisis Management
- Strong interpersonal communication skills (oral, written, and electronic)
- Independent decision making
- Critical Thinking/Problem Solving
- Customer Service internal and external
- Proficient in Microsoft Office
Applications (Word, Excel, Outlook)
EDUCATION and EXPERIENCE: Associates degree in Social Services or a related field, plus at least two years of related experience is preferred.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as well as be committed to the mission and goals of the agency. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER REQUIREMENTS: Valid PA driver's license preferred. Ability and willingness to travel to meet with clients. Regular and timely attendance is essential. Ability to be reached by telephone in a timely manner; ability to maintain open communication through the use of emails, teleconferencing and work cell phone. Will be required to commence workday at different agency sites without compensation for travel time or mileage to the site and the return. Ability to respond to change in a productive manner and handle other tasks as assigned. Ability to work with diverse individuals. Flexibility to work nights and weekends is required to meet the needs of clients and program.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS: Ability to perform mathematical computations including the calculations of percentages, ratios, and multiple step addition/subtraction/multiplication/division problems.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to think critically.
TECHNOLOGY SKILLS: Experience with Microsoft Office Suite in a Windows environment required.
CERTIFICATES, LICENSES, REGISTRATIONS: PA State Criminal History, Childline Child Abuse, and National Sex Offenders Registry (NSOR) Certification required prior to hire; Federal FBI Clearance results due within 30-days of hire, along with a physical assessment including a tuberculosis skin test. Child Abuse "Mandated Reporter" training due within 90-days of hire.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, and feel and talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.