SUMMARY: The Housing Case Manager is responsible for case coordination and management of individuals and families seeking housing assistance in the areas of renting, financial literacy, homebuying and foreclosure intervention. This position requires administrative skills, motivational interviewing techniques, independent judgment and decision-making skills.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
- Demonstrate commitment to the Vision, Mission, and Values of Community Progress Council.
- Interviews client referrals to the Housing Department to determine their eligibility for various sources of assistance;
- Assesses client's needs to determine agency programs that can be offered to the client;
- Confirms client information through written requests and telephone calls;
- Collects and organizes client documentation as program required;
- Prepares materials for educational workshops;
- Assists in the presentation of workshops;
- Triages households needing time sensitive appointments for assistance;
- Schedules counseling appointments and registers clients for workshops;
- Assists in providing information and referral for households seeking housing and other services not provided by the agency;
- Attend required training seminars to achieve and maintain required certifications for housing counseling;
- Enters client information into database; runs reports;
- Maintain strict confidentiality of all client information to include secured storage of client files and encryption of electronic transmissions of client information.
- Provides administrative/clerical support to the Housing Counselors and Program Director as directed;
- Participate in meetings, presentations, workshops etc. to promote housing programs to residents, partners, and funding agencies;
- Training to become a certified housing counselor by PHFA and HUD standards within 18 months of hire may be required;
- Support intake department as needed;
- All other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge and understanding of poverty
Strong interpersonal communication skills (oral, written, and electronic)
Independent decision making
Critical Thinking/Problem Solving
Customer Service internal and external
Proficient in Microsoft Office
Applications (Word, Excel, Outlook)
EDUCATION and EXPERIENCE: Associates degree in Social Services or a related field, plus at least two years of related experience is preferred. Housing Counseling, Housing Assistance Program, Property Management or Real Estate Experience a plus.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as well as be committed to the mission and goals of the agency. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER REQUIREMENTS: Bi-lingual is preferred. Must have reliable transportation and a valid PA driver's license preferred. Ability and willingness to travel to meet with clients. Regular and timely attendance is essential. Ability to be reached by telephone in a timely manner; ability to maintain open communication through the use of emails, teleconferencing and work cell phones. Will be required to commence workday at different agency sites without compensation for travel time or mileage to the site and the return. Ability to respond to change in a productive manner and handle other tasks as assigned. Ability to work with diverse individuals. Flexibility to work nights and weekends is required to meet the needs of clients and program.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS: Ability to perform mathematical computations including the calculations of percentages, ratios, and multiple step addition/subtraction/multiplication/division problems.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to think critically.
TECHNOLOGY SKILLS: Experience with Microsoft Office Suite in a Windows environment required.
CERTIFICATES, LICENSES, REGISTRATIONS: PA State Criminal History, Childline Child Abuse, and National Sex Offenders Registry (NSOR) Certification required prior to hire; Federal FBI Clearance results due within 30-days of hire, along with a physical assessment including a tuberculosis skin test. Child Abuse "Mandated Reporter" training due within 90-days of hire.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, and feel and talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.