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Sports Book Rep Full Time

Hollywood Casino at Penn National Race Course
Job Description

Your daily responsibilities include

An individual could be successful if they possess the following:

 

Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.

Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.

Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.

Write Sports tickets in an accurate and timely manner.

Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.

Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures

Explain wagering rules, including betting lines and odds, and procedures to guests

Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.  Offer information on activities, etc., and direct guests for further information as necessary.

Create and enter player tracking cards

Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity

Perform other job-related duties as requested

Provide professional representation at internal and external meetings and events

Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.

Ensure interactions with internal and external guests follow the guidelines of the customer service program.

Adhere to all Corporate and local policies, procedures, and operating guidelines.

Answer routine questions from co-workers

Lead completion of daily tasks within the department or work unit

Interact with others when necessary to achieve desired outcomes

To be successful in this position it will require the following skill set

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION AND/OR EXPERIENCE

High School Diploma/GED; 6 months of customer service experience or equivalent combination of education and experience.  Previous cash handling experience preferred

 

LANGUAGE SKILLS

Must have the ability to read, write and speak English.

Must have the ability to respond to common inquiries or complaints from guests.

Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions and manuals.

Must have the ability to present information and respond to questions from employees and guests.

Must have the ability to write business correspondence.

Multilingual, preferred.

 

MATHEMATICAL SKILLS

Must have the ability to perform basic math skills

Must have the ability to work with mathematical concepts and apply concepts to practical situations

 

REASONING ABILITY

Must have the ability to solve practical problems and deal with a variety of situations

Must have the ability to interpret a variety of instructions (i.e written, oral, etc.)

 

COMPUTER SKILLS

Intermediate computer knowledge; MS Office, Server and Web based systems

 

CERTIFICATES, LICENSES, REGISTRATIONS

Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board. 

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 

Walking 20% of the time

Standing 80% of the time

 

WORK ENVIRONMENT                                           

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 

This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment. 

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 
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