To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
High School Diploma/GED; 6 months of customer service experience or equivalent combination of education and experience. Previous cash handling experience preferred
Must have the ability to read, write and speak English.
Must have the ability to respond to common inquiries or complaints from guests.
Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions and manuals.
Must have the ability to present information and respond to questions from employees and guests.
Must have the ability to write business correspondence.
Must have the ability to perform basic math skills
Must have the ability to work with mathematical concepts and apply concepts to practical situations
Must have the ability to solve practical problems and deal with a variety of situations
Must have the ability to interpret a variety of instructions (i.e written, oral, etc.)
Intermediate computer knowledge; MS Office, Server and Web based systems
CERTIFICATES, LICENSES, REGISTRATIONS
Must qualify for a license with the Pennsylvania State Racing Commission and meet any credentialing requirements of the Pennsylvania Gaming Control Board.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Walking 20% of the time
Standing 80% of the time
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.