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Slot Technician

Hollywood Casino at Penn National Race Course
Job Description

Your daily responsibilities include

  • Responsible for the overall maintenance and repair of slot machines, slot systems, and related eqiupment; peforms routine maintenance on machines in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. 
  • Diagnose and repair all technical problems associated with slot machines and related equipment.
  • Perform routine maintenance on all slot machines and related equipment per manufacturer's specifications.
  • Diagnose and repair all technical problems associated with ACSC slot system and the central control computer server system.
  • Install, remove, and modify slot machines and related equipment as directed, including full preparation of slot machines for play.
  • Generate computer reports relating to slot performance and maintenance, as required.
  • Assist with guest service problems and inquiries.

To be successful in this position it will require the following skill set

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma/GED; Associate’s/Technical Degree in a technical or related field preferred; 1-2 years of experience in a technical or computer related field or prior experience with slot machines or equivalent combination of education and experience.
  • Must have the ability to read, write and speak English.
  • Must have the ability to respond to common inquiries or complaints from guests.
  • Must have the ability to read and interpret documents, such as operating and maintenance instructions and manuals.                   
  • Must have the ability to present information and respond to questions from employees and guests.
  • Must have the ability to read, analyze, and interpret technical procedures. 
  • Must have the ability to write reports.
  • Must have the ability to perform basic math skills.
  • Must have the ability to identify problems, collect data, analyze, and draw valid conclusions. 
  • Must have the ability to interpret an extensive variety of technical instructions in mathematical or diagram form. 
  • Must have the ability to solve practical problems and deal with a variety of situations.
  • Intermediate computer knowledge; MS Office.
  • Must qualify for any credentialing requirements of the Pennsylvania Gaming Control Board. 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 

  • Walking 25% of the time.
  • Standing 25% of the time.
  • Bending and lifting 50% of the time.
  • Lifting/moving maximum of 75 lbs. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. 

  • This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment. 
  • Risk of electrical shock. 
  • High Noise Level. 
 
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