A career in gaming? At Hollywood Casino at Penn National Race Course we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Greet and verbally acknowledge each guest promptly
Responsible for prompt, efficient and courteous service of food and beverages to banquet and casino guests in accordance with venue and/or promotion/event standards
Ensure each station is ready for guests arrival in accordance with Banquet Event Order
Knowledge of all event specification and details in accordance to Banquet Event Order
Complete knowledge of all menu items and how each item is prepared
Monitors guests' needs on a continual basis and ensures all requests are promptly fulfilled
General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc.
Keep work area neat and clean in accordance with all PA Department of Health standards
Restock assigned station at end of shift and have ready for start of next shift
Ensure all necessary pre-shift/post-shift side work is completed daily
Attendance at any pre-shift meetings
Participate as a team member with all servers, bartenders, and any other casino personnel to ensure efficient operations
Responsible for maintaining a regular and consistent attendance record
To be successful in this position it will require the following skill set
High School Diploma/GED; 1-2 years of experience or equivalent combination of education and experience.
Must have the ability to respond to common inquiries or complaints from guests.
Must have the ability to solve practical problems and deal with a variety of situations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Walking 45% of the time
Standing 10 % of the time
Bending and lifting 45% of the time
Lifting/moving maximum of 50 lbs.
This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.
Must be able to work in various weather conditions