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Catering Server Part Time

Hollywood Casino at Penn National Race Course
Job Description

A career in gaming? At Hollywood Casino at Penn National Race Course we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Greet and verbally acknowledge each guest promptly
  • Responsible for prompt, efficient and courteous service of food and beverages to banquet and casino guests in accordance with venue and/or promotion/event standards
  • Ensure each station is ready for guests arrival in accordance with Banquet Event Order
  • Knowledge of all event specification and details in accordance to Banquet Event Order
  • Complete knowledge of all menu items and how each item is prepared
  • Monitors guests' needs on a continual basis and ensures all requests are promptly fulfilled
  • General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc.
  • Keep work area neat and clean in accordance with all PA Department of Health standards
  • Restock assigned station at end of shift and have ready for start of next shift
  • Ensure all necessary pre-shift/post-shift side work is completed daily
  • Attendance at any pre-shift meetings
  • Participate as a team member with all servers, bartenders, and any other casino personnel to ensure efficient operations
  • Responsible for maintaining a regular and consistent attendance record

To be successful in this position it will require the following skill set

  • High School Diploma/GED; 1-2 years of experience or equivalent combination of education and experience.

  • Must have the ability to respond to common inquiries or complaints from guests.
  • Must have the ability to solve practical problems and deal with a variety of situations
  • POS Systems

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • Walking 45% of the time
  • Standing 10 % of the time
  • Bending and lifting 45% of the time

  • Lifting/moving maximum of 50 lbs.
  • This is a smoking environment in guest areas and a non-smoking, with the exception of designated areas, employee environment.
  • Must be able to work in various weather conditions
  • High Noise Level
 
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