MicroNet Template

Call Center Representative - Bilingual - FT

OSS Health
Job Description
The Call Center Representative is responsible for efficiently processing all patient telephone calls according to the standards established by the organization (including but not limited to scheduling appointments, routing phone calls, answering general patient questions, etc).
Listing Category:
Reception
Requirements and Responsibilities:
QUALIFICATIONS AND EDUCATION:
Education
  • A high school diploma or its equivalent required.
 
Qualifications
  • Level I:
    • One year of office experience, preferably in the medical field, required, including a high volume of phone work. 
  • Level II:Two years of office experience in the medical field required, including a high volume of phone work.
    • Must have basic computer skills, including Microsoft Office.
    • Must have superior telephone and customer service skills.
    • Must have excellent time management and organization skills, as well as the ability to prioritize tasks in a high volume practice. 
    • Must have professional and effective verbal and written communication skills. 
    • Must be able to work both independently and as a member of a team.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Registers, verifies and updates patient demographic and insurance information in the computer system.
  • Schedules appointments with the appropriate provider of services.  Reschedules/cancels appointments as needed, documenting appropriately.
  • Answers telephones promptly, identifies self and directs calls as appropriate.
  • Retrieves and processes Answering Service, Referring Physician messages and on-line patient and PCP Consult requests on a daily basis.
 
  • Processes Patient Portal Messages.
  • Creates and distributes daily schedule of Providers and staff out-of-office for use by Call Center and other facility staff.
  • Demonstrates flexibility in performing additional responsibilities that contribute to the improvement of patient care and the well-being of the Practice.
  • Participates in monthly staff meetings, attending even when held outside of normal scheduled working hours
  • Processes outgoing mail for the department.
  • Provides coverage for other team members during absences.
  • Maintains an orderly and neat work area.
  • Trains and mentors less experienced representatives and/or new team members in the department.
  • Maintains a positive and professional attitude towards patients, co-workers and physicians.
  • Registers, verifies and updates patient demographic and insurance information in the computer system.
  • Schedules appointments with the appropriate provider of services.  Reschedules/cancels appointments as needed, documenting appropriately.
  • Answers telephones promptly, identifies self and directs calls as appropriate.
  • Retrieves and processes Answering Service, Referring Physician messages and on-line patient and PCP Consult requests on a daily basis.
  • Processes Patient Portal Messages.
  • Creates and distributes daily schedule of Providers and staff out-of-office for use by Call Center and other facility staff.
  • Demonstrates flexibility in performing additional responsibilities that contribute to the improvement of patient care and the well-being of the Practice.
  • Participates in monthly staff meetings, attending even when held outside of normal scheduled working hours
  • Processes outgoing mail for the department.
  • Provides coverage for other team members during absences.
  • Maintains an orderly and neat work area.
  • Trains and mentors less experienced representatives and/or new team members in the department.
  • Maintains a positive and professional attitude towards patients, co-workers and physicians.
  • Handles difficult situations tactfully.
  • Other duties as assigned.
 
How to Apply:
  • To view and apply for our job opportunities, please go to our website osshealth.com and select - Join our Team!
Contact Information:
  • please go to our website osshealth.com and select - Careers
Contact Information