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Director of Operations

Community Progress Council, Inc.
Job Description
Job Title: Director of Operations            
Department: Administration                              
Reports To: Chief Financial Officer
Salary Level: 14
FLSA Status: Exempt
SUMMARY: Directs the construction and maintenance of facilities, grounds and equipment. Plans, budgets and schedules facilities modifications. Ensures compliance with government health and safety standards. Analyzes proposals for capital projects and advises Leadership Team. Manages capital projects to ensure compliance with budgets and contracts. Manages service contracts as well as supervises operations staff.
planning and management
  • VENDOR mGMT. – Establishes a list of vendors qualified to perform regular and emergency services for the various locations. Manage regular maintenance cycle for CPC equipment, buildings and grounds. Coordinates contract cleaning and utility services
  • PROCUREMENT- Ensures high quality products and services by utilizing the vendor list for needed products and services; obtains appropriate approvals and bids before work is assigned; process invoices and maintains budget to ensure fiscal responsibility. Monitor and maintain warranties on equipment.
  • pERSONNEL mGMT. – Provide guidance to direct reports through regular interaction, coaching and training. Hire and direct contractors for work not performed by CPC staff. Address performance issues.
  • LEASE MGMT. – Review each property lease agreement, maintain record of renewals, build relationships with landlords and act as primary contact.
  • COMPLIANCE (FUNDER AND MUNICIPALITY) – Create and maintain relationships with municipalities where CPC has locations. Read, review, and understand compliance requirements for all funders to ensure code compliance.
  • PROJECT MANAGEMENT –Develop a list of priority projects that address the need for upkeep of current facilities; schedule the project listing the scope of work and utilizing Davis Bacon requirements when needed; provide management and oversight of projects scheduled; debrief leadership on schedules, scope of work, and project completion.
  • OPEN AND CLOSE PROCEDURES – Develop and implement open/close procedures that focus on program needs while ensuring safety and security to the occupants.
  • SECURITY – Ensure that systems and technology are in place and working properly to address safety and security risks for clients and employees.
  • EMERGENCY PLANNing – Develop emergency plans for all agency facilities. Review and update plans annually. Ensure evacuation drills are scheduled, performed, recorded, and reported to Safety Committee
  • Demonstrates Excellent Oral and Written Communication Skills
  • Exhibits collaborative team-based attitude
  • Highly Customer Service Focused – Internal and External
  • Dependability
  • Personal Responsibility
  • Professional demeanor exhibited at all times
  • Ability to be flexible with changing job demands/ priorities
  • Leadership/Supervision
EDUCATION and EXPERIENCE: Bachelor degree in management or related field or equivalent industry experience.   Must have construction and or property management experience. Transportation and fleet management experience preferred. Fiscal management with success in procurement and experience working with a variety of contractors and vendors. Familiarity with and understanding of contract and industry terms and conditions.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as well as be committed to the mission and goals of the agency.  The stated requirements are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER REQUIREMENTS: Reliable transportation and a valid PA driver’s license required. Ability to be reached by phone in a timely manner. May be required to commence workday at different agency sites. Flexible work schedule required. Ability to respond to change in a productive manner and handle other tasks as priorities shift.
SUPERVISORY RESPONSIBILITIES: Directly supervises facility and transportation managers and other operation staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include:  interviewing, hiring, and training employees; planning, assigning, directing, and monitoring work; appraising performance; rewarding and disciplining employees; assuring completion of employee time sheets and other payroll/HR records; addressing complaints and resolving problems.
Supervisors must demonstrate competent supervision of staff through:
(a) effective communication with employees, both orally and in writing
(b) effective interaction with employees, whether individually or in groups
(c) prompt problem recognition and prompt, constructive, and effective problem-solving
(d) thorough and fair evaluation of the employee's job performance with appropriate follow through, whether reward for exceptional performance, or remediation/discipline for substandard performance,
(e) development of positive relationships with employees from diverse backgrounds
(f)  consistent role-modeling of desirable employee attitudes, traits, and skills, and consistent role-modeling of CPC's Core Values.
LANGUAGE SKILLS: Ability to communicate clearly with employees and other agency staff.  Must communicate effectively with representatives of other businesses/organizations.
MATHEMATICAL SKILLS: Ability to use math computations such as percentages, ratios and area as well as basic accounting for budgeting purposes.
REASONING ABILITY: Ability to define problems, collect appropriate data, establish facts, and draw valid conclusions.  Ability to interpret a variety of technical instructions and deal with abstract and concrete variables.
COMPUTER: Intermediate skills with Microsoft Office Suite in a Windows environment including Excel, Word and PowerPoint. Familiarity with maintenance software packages/ applications.
CERTIFICATES, LICENSES, REGISTRATIONS: Department of Human Services FBI Clearance, PA State Criminal History and/ or Childline Child Abuse Certification required prior to hire; remaining clearance due within 30 days of hire date; a physical assessment including a tuberculosis skin test. Child Abuse “Mandated Reporter” training due within 90-days of hire.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms, to talk and hear.  The employee is required to stand, walk, stoop, kneel, bend, climb, and crouch.  The employee will regularly lift/move up to 20 pounds, frequently lift/move up to 70 pounds, and occasionally move over 70 pounds - all with proper equipment and body mechanics.  Also required are close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment may be dusty, dirty, cold, damp, and/or hot.  The employee may be exposed to fumes and outside weather conditions.
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