Full Time Customer Service Representative
Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company and every success we experience begins with them. We hire team members who raise the bar, who are collaborative and inclusive, who build relationships, and who are looking for a long-term career with Fulton. We strive to promote a culture of work-life balance, to unplug and recharge to be your best self, at work and at home.
Downtown York Branch; 40 hours/week. Days and hours may vary based on branch need. Must be able to be scheduled within the following range of hours: Monday-Thursday 8am-4:30pm and Friday 8am-5:30pm. Requires the ability to travel for training.
Responsible for the sales of products and services at the branch as well as providing excellent customer service. Is proficient in Federal Banking Regulations and bank products. Assists in the coordination of branch direct mail and telemarketing initiatives to maximize sales opportunities.
- Responsible for the sales of products and services at the branch by using consultative sales methods to identify and qualify new and existing customers for various products and services, thus consistently achieving individual sales goals. Establishes rapport, defines needs, explains solutions, handles resistance and recommends action. Opens and completes the appropriate processes on new accounts. Provides the customer with detailed information regarding the accounts and will cross sell other bank products as appropriate.
- Provides ongoing support to customers regarding products and services. Provides solutions to difficult situations, errors, or obstacles to achieving customer satisfaction. Builds and maintains relationships with customers by frequent follow up to ensure their satisfaction.
- Accepts consumer loan applications and knowledgeable of all consumer loan products. Completes the loan documents and handles closings, however would not have lending authority to decision loans.
- Responsible for compliance with applicable regulations and the accurate completion of appropriate documentation. Provides copies of required documentation and disclosures to customers.
High School Diploma or the Equivalent Experience. (Preferred)
2 or more years Banking or related experience. (Required)
This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.
As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Fulton Financial Corporation currently or in the future.
Fulton Financial Corporation (“Fulton”) is an equal opportunity employer and is committed to providing equal employment opportunity for all qualified persons. Fulton will recruit, hire, train and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, creed, sexual orientation, national origin, citizenship, gender, gender identity, age, genetic information, marital status, disability, covered veteran status, or any other legally protected status.