MicroNet Template

Workforce Development Coach

Community Progress Council, Inc.
Job Description
Job Title: Workforce Development Coach         
Department: Workforce Development                                     
Reports To: Director of Workforce Development
Salary Level: 8
FLSA Status: Non-Exempt
SUMMARY: Assesses the client’s strengths and needs, identifies barriers and provides individualized coaching/case management support.  Assists the client in developing a goal plan. Works with other staff to integrate and coordinate services across programs, and advance practices that reflect a client-centered, relationship-based care model. Develops and maintains strong working relationships internally and with community partners. Implements adult education, training, and workforce development programs to empower individuals/families to achieve self-sufficiency. 
  • Demonstrate commitment to the vision and mission of Community Progress Council;
  • Interview and assess the client's strengths and barriers;
  • Assist client with determining short and long-term goals and developing a goal plan;
  • Provide individual and/or group coaching activities to promote client success;
  • Coordinate and facilitate group learning;
  • Work closely with the County Assistance Office and other agencies to identify and recommend appropriate services designed to address client’s needs;
  • Refer clients to internal programs and community resources for additional support services;
  • Act as an advocate for the client to ensure the timely, effective, and appropriate delivery of services;
  • Follow up to ensure services are being effectively provided and that the client feels supported and is making progress toward goals;
  • Monitor client progress by utilizing available technology and tracking systems;
  • Maintain accurate, organized, complete, and detailed client/program records and develop and maintain reports as required or assigned;
  • Maintain client confidentiality;
  • Develop and maintain knowledge of internal/external program services to ensure accurate information, referrals, and resources on matters to clients;
  • Provide coaching at a location convenient to the client, as needed;
  • Communicate effectively with all members of the team;
  • Attend meetings/trainings as required;
  • Maintain professional competency;
  • Serve on Community Progress Council committees as needed;
  • Represent program/agency in the community, professional, or other groups as needed;
  • Perform other related duties as required or assigned.
  • Communication Skills – Oral and Written
  • Cooperation/Teamwork
  • Customer Service – Internal and External
  • Dependability
  • Personal Responsibility
  • Professionalism
  • Flexibility
  • Leadership
EDUCATION and EXPERIENCE: Bachelor's degree in Social Services or a related field, plus three years of related experience required.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as well as be committed to the mission and goals of the agency.  The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OTHER REQUIREMENTS: Reliable transportation for regular and timely attendance and for travel to various worksites. Ability to be reached by telephone in a timely manner. Ability to respond to change in a productive manner, flexibility. May be required to commence workday at different agency sites without compensation for travel time or mileage to the site and the return.  Ability to work with diverse individuals. May be required to work nights and weekends to meet program/client’s needs.
LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.  Ability to write reports, business correspondence, and procedures.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Bi-lingual/bi-cultural skills preferred.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to think critically.
COMPUTER: Experience with computer systems in a network and in a Windows format. Must have experience with Microsoft Excel, Word, and Outlook.
CERTIFICATES, LICENSES, REGISTRATIONS: Current (less than 1-year), satisfactory Pennsylvania State Criminal and Child Abuse History Certifications are required prior to hire; Federal FBI Clearance results required within 30-days of hire; Mandated Reporter Child Abuse training certification required within 90-days of hire; Valid driver’s license and current insurance coverage is required.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand, walk, sit; use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to climb, balance, stoop, kneel, or crouch.  The employee must sometimes lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles, and outside weather conditions.  The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
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