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Nutrition Assistant/Client Services Assistant

Community Progress Council, Inc.
Job Description
Job Title: Nutrition Assistant/Client Services Assistant
Departments: WIC/Self-Sufficiency Program                             
Reports To: Nutrition Education/BF Coordinator
Salary Level: 5               
FLSA Status: Non-exempt  
SUMMARY: Operates in a dual role for WIC and Self-Sufficiency Program; provides services to WIC participants by determining eligibility of applicants by verifying identity, address, income, and motor voter information as outlined in state/federal regulations for separation of duty, completes nutrition education follow-ups and make referrals to other health and social services;
Assists county residents to apply for various forms of assistance, such as housing, food, and fuel/energy.  Serves as a liaison between the client and the service providers.  Provides administrative/clerical support to the Self-Sufficiency Coach/Hanover Center Coordinator.
Include the following. Other duties may be assigned.
  • Be committed to the vision and mission of Community Progress Council.
  • Manage office operations including phone calls, walk-ins, and appointments and provide administrative support to the Coach and Nutritionist
  • Determine eligibility of applicants for WIC and community resources as outlined in state/federal regulations.
  • Make appropriate referrals to community resources
  • Provide basic information on nutrition and health services.
  • Participate in meetings and continuing education programs as appropriate to assigned job duties.
  • Enter client information into a database; assure local agency compliance with requirements for documenting nutrition education services provided in participant files.
  • Promote and support breastfeeding among WIC participants.
  • Perform anthropometric and hematological measurements after receiving the required training.
  • Review immunization records and enter data into MIS system.
  • Complies with Motor Voter Act per state policies.
  • Travels to satellite clinics and performs nutritionist assistant responsibilities.
  • Packs/unpacks supplies for travel to and from satellite clinics.
  • Schedules participant appointments.
  • All other duties as assigned
  • Communication Skills – Oral and Written
  • Cooperation/Teamwork
  • Customer Service – Internal and External                                                                         
  • Dependability
  • Personal Responsibility
  • Professionalism
  • Flexibility
  • Leadership
The   Nutritionist Assistant/Client Services Assistant shall demonstrate the following job skills and knowledge:
  • Ability to present educational information using a variety of methods such as written leaflets, posters.
  • Ability to present ideas clearly, both verbally and in writing, using language appropriate to the intended audience.
  • Ability to exercise independent judgment to identify the needs of the program and of the participant.
  • Ability to work independently or in conjunction with other support staff.
  • Knowledge of anthropometric measurement and techniques after receiving required training.
  • Knowledge of correct hematological testing procedures after receiving required training.
  • Ability to interpret policies, procedures, and techniques.
EDUCATION and EXPERIENCE: High School Diploma/GED. It is preferred candidates have at least six months previous experience in nutrition or have completed and passed an approved college course in nutrition or dietetics.  Prior experience with a WIC program and client services is desirable.
QUALIFICATIONS: To perform this position successfully, an individual must be able to perform each essential duty satisfactorily as well as be committed to the mission, vision and core values of the agency.
OTHER REQUIREMENTS: Reliable transportation to assigned facilities throughout York County.  Regular and timely attendance as an essential job requirement. Ability to be reached by telephone in a timely manner. May be required to commence workday at different agency sites without compensation for travel time or mileage to the site and the return.  Ability to respond to change in a productive manner and handle other tasks as assigned.  Ability to work with diverse individuals.
MATHEMATICAL SKILLS: Ability to apply concepts such as addition, subtraction, multiply and divide in all units of measure using whole numbers and common fractions and decimals.
REASONING ABILITY:  Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
COMPUTER: Proficient using a personal computer and Microsoft office software, such as Excel, Word, Power Point and Outlook.  Ability to learn stand-alone WIC related programs.
CERTIFICATES, LICENSES, REGISTRATIONS: Current (less than 1-year), satisfactory Pennsylvania State Criminal and Child Abuse History Certifications are required prior to hire; Federal FBI Clearance results and a physical assessment, including a tuberculosis skin test, are required within 30-days of hire; Mandated Reporter Child Abuse training certification required within 90-days of hire; Valid driver’s license and current insurance coverage is required.
PHYSICAL DEMANDS: Sitting for long periods of time. Frequently stoop, kneel, reach with hands/arms, and walk often. Moderately frequent lifting up to ten pounds and occasionally lifting up to twenty-five pounds.
WORK ENVIRONMENT: The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform their essential function.
  • Moderate to high noise level
  • Temperature fluctuations from cool to very warm
  • Long narrow halls
  • Moderately to high busy crowded areas
  • Safe Handling of toxic or caustic chemicals with gloves
  • Outdoor weather conditions during travel
  • Lifting, transferring, and operating laptops and printers (2 people only)
  • Exposure to blood and blood borne pathogens
Contact Information