The Case Management Assistant in Bell’s Next Door program is the first contact for potential program participants and as such must provide excellent customer service at all times. The Assistant must have or develop an understanding of community resources available to assist individuals and families in need and direct people as appropriate to those services. The person in this role is also responsible for assisting program staff with day-to day office operations, including maintaining forms, office equipment and supplies, and handling mail. It is crucial that the person in this position interact in a professional and respectful manner with all contacts. If not already familiar with it, the Assistant will learn how to use the HMIS system and document interactions accordingly. The Next Door program operates Monday through Friday 9am to 6pm, and Saturdays 9am to noon, with the exception of holidays. Minimum requirements: Associates degree in Social Sciences and two (2) years Human Services experience preferred; Experience with Microsoft Products; 21 (twenty-one) years old; valid driver’s license. PA State Police Background check. Child Line Clearances. FBI Fingerprint Clearance.